If you don't enjoy reading small print - be sure to at least read the descriptions below. There is nothing sinister or hidden fees etc and you are protected, as always, by consumer laws. We just want you to enjoy your yoga.

PASS & MEMBERSHIPS T&C'S OVERVIEW

12 Month Upfront Membership ($1500)
  • 12 Month membership
  • This membership will not auto renew
  • ​​This membership is priced to take into account that clients might spend time away from the studio.  Therefore pausing or extending the expiry date is not permitted.
  • No refunds under any circumstance, will be honoured once a annual membership has been purchased and activated in the studio.
Weekly membership ($39)
  • Clients are able to pause their membership for minimum week long periods (not less) up to 6 x (or for 6 weeks) per year.
  • Requires a minimum commitment of 12 weeks before pauses and/ or cancellations can be requested.
  • Requests for pauses and cancellations must be in writing to zen@zenkoyoga.com.au and provide a minimum 7  days notice before the next payment is due to come out.
  • The payment will be taken out on the same day each week, starting on the date the payment is initially set up.​
  • No refunds under any circumstance, will be honoured once weekly membership has been purchased and activated in the studio.
Monthly membership ($150)
  • Clients are able to pause their membership for a minimum of one month on a month by month basis or cancel any time  after the 3 month startup commitment.
  • Requests for pauses and cancellations must be in writing to zen@zenkoyoga.com.au and provide a minimum 7  days notice before the next payment is due to come out.
  • The payment will be taken out on the same date each month (e.g. 20th of each month), starting on the date the payment is initially set up.​
  • No refunds under any circumstance, will be honoured once monthly memberships has been purchased and activated in the studio.
Gift Cards
  • No refunds will be honoured for gift cards purchased and not used.
  • Payment will be taken at the time of purchase of the gift card and can be put toward the services that are listed on the website at the time of utilising the gift card.
  • Gift cards are valid for up to 3 years.
Class Passes (10, 25 or 50)
  • 12 month expiry date.
  • ​Expiry date extensions are not permitted, please email zen@zenkoyoga.com.au if you have any questions about this.
  • No refunds under any circumstance, will be honoured once a class pass has been purchased and activated in the studio.
Locals Intro Pass
  • Valid for Sunshine Coast Locals, proof of address with your name must be provided on first visit to the studio if purchasing online or when arriving to purchase pass in studio.
  • Only valid to be used once.
  • No refunds under any circumstance, will be honoured once the pass has been purchased and activated in the studio.

No-show Fee 

A $5 'no-show' fee will apply if you fail to cancel your reserved spot in a class before the class starts. ​

Class Cancellations

Class cancellations within 15 minutes of the start of class / No-Shows will forfeit the pass purchased for the class (Single/ Drop In / Casual Class or 10/20/50 Class Pass Packs). If cancelled before the 15 minute cut off the class will be credited back to the back / the persons account.
No refunds for change of mind. Please email zen@zenkoyoga.com.au for any additional questions.

Monthly & Weekly Direct Debit Membership In More Detail

Our Weekly and Monthly membership provides the ultimate value for a membership to Zenko Yoga with a minimum commitment of 12 weeks or 3 months:
- No joining fees
- 3 month/ 12 week initial start up commitment (e.g. cannot be cancelled before the 3rd month)
- Unlimited Yoga
- No break fees after initial 3 month start up commitment, cancel any time
- Exclusive 'Members Only' invitations and discounts
...>>> Important: This membership will automatically continue unless you turn it off.  To cancel or pause at anytime simply email zen@zenkoyoga.com.au at least 7 days before your next payment is due. Membership fees are payable monthly or weekly and once paid for the month are non-refundable, other T&C's apply<<<

NB. Your bank statement reference will read as ...
ZENKO YOGA TERMS AND CONDITIONS

The contract is for Direct Debit arrangement for Unlimited Membership (paid MONTHLY OR WEEKLY) and is between yourself and Zenko Yoga, paid via direct debit through our third party provider, Stripe. Month to Month Direct Debit or Week to Week - via Client authorized automatic credit card or bank account charges.

There are no holiday, leave or sickness leave that can be taken so please factor this into your calculations ie. This is a recurring unlimited contract divided into weekly or monthly installments.  Extenuating circumstances such as severe illness, injury and/or carers leave or extended leave will be judged on a case by case basis. Each case must be emailed to zen@zenkoyoga.com.au for consideration. Other T&C's apply.

A 'Fair Go' Policy applies and we ask that you do not request starting and stopping while having this membership. If your schedule is more sporadic, please consider the Upfront Membership or the 10, 25 or 50 Class Pass.

This membership will automatically continue unless you turn it off. To cancel anytime simply email zen@zenkoyoga.com.au at least 7 days before your next payment is due. Membership fees are payable monthly and once paid for the month are non-refundable. ​

If you are on a membership and you switch to a different membership type you will be required to finish any minimum commitment periods before pauses/ cancellations can be requested.

NB. Your bank statement reference will read ...
A $10 penalty will apply to any failed payments. Please ensure the correct card / bank account details are provided and there is always sufficient funds in your account, as payment cycle is always on the same date the membership was set up (i.e. always the 20th of the month).

From time to time, and not more than once per year, Zenko Yoga may need to increase the price of your membership fees. Zenko Yoga will give at least 30 days notice of any price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase.  During this period, you will have your usual right to terminate your membership in accordance with these terms and conditions. If you do not terminate your membership by the date given to you in the notice, then the price of your membership will be increased in accordance with the notice provided.

Zenko Yoga is closed for some public holidays including Christmas Day (Dec 25) and reserves the right to close on all public holidays.
Zenko Yoga reserves the right to take up to and including 5 operational/maintenance related down days each year. This is inclusive of your membership ie. time is not added onto your membership in lieu of any public holidays or the above mentioned closure days.

If you require further information, please contact the team at Zenko Yoga via the phone 1300 69 69 21 or email zen@zenkoyoga.com.au.